Please ensure that the Jacquard Tag is charged. If you're unsure, charge the Tag for at least 30 minutes. Press and hold the button on the Tag until the light starts to flash. Then, check that your mobile device's Bluetooth is switched on. If you still can't see the Jaquard tag in your mobile device's list of available Bluetooth devices, then restart your mobile device, and reboot the Tag by holding down the button on the Tag for 8 seconds